Customer service
Here you'll find the practical details around your purchase. If you can't find the answer, we'd love to hear from you.
Shipping & delivery
We ship from our own warehouse in Norway on weekdays. Shipping cost, delivery time and choice of pickup point are shown at checkout before you pay.
Returns & right of withdrawal
You normally have a 14-day right of withdrawal from the day you received the item. Exceptions may apply to sealed goods that, for health or hygiene reasons, are not suitable for return once the seal is broken.
Payment
Payment is handled by Vital Pharma's payment solution. Available payment methods are shown at checkout.
Contact us
We normally reply within one working day. If you have questions about the content or dosage of a specific product, please mention the product name.
Vital Pharma AS
Jonsvannsveien 140, 7050 Trondheim
Org. no. 989 192 744
Health questions
Customer service can answer questions about products, content and orders, but does not give medical advice. For health issues, pregnancy, breastfeeding or regular medication – contact a doctor or pharmacist.Frequently asked questions
How long does delivery take?
Orders placed on weekdays are normally packed the same or the next working day. The exact delivery time depends on the chosen shipping method and is shown at checkout.
Can I take several food supplements at the same time?
Many people combine products, but the total intake of each nutrient should stay within the recommended daily dose. If you take medication or are pregnant, talk to a doctor or pharmacist first.
How should I store the products?
Dry, dark and at room temperature, unless otherwise stated on the packaging. Keep out of reach of children.